Returns

How can I return products?

You can return any ordered products within 14 days after receiving them. For detailed instructions, please visit our return policy page.

How can I make a complaint about a product?

If you receive a product with a defect, you can submit a complaint under the applicable conditions through our customer service. More information is available on our complaint procedure page.

Can I return multiple orders at once?

Yes. To return several orders together, include all return forms with your parcel. Guidelines can be found on our returns page.

How can I cancel my purchase?

If you change your mind, you may cancel your order within 14 days without providing a reason. For instructions, refer to our cancellation information page.

How will I receive my refund?

Refunds are processed using the same method as the original payment. For more details, see our refund information page.

Can I exchange products?

You may return products within 14 days and place a new order through our webshop. Learn more on our exchange information page.

How long can products be returned?

Products can be returned within 14 days after receipt. Full details are available on our return period page.

Missing return form?

Return forms are included in the package. If yours is missing, contact our customer service via our support page.

Need further help?

If you have additional questions, our customer service is happy to assist you through our contact page.